We are committed to respecting and protecting your personal data.
This policy applies when you choose to use this website, and to personal information which we process further to supplying goods to our customers. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our services, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to: email@example.com
Updated: 23 July 2018
We are Bracken Hill Fine Foods Ltd, we manufacture preserves which we sell to customers throughout the UK and occasionally further afield. Throughout the site, the terms “we”, “us” and “our” refer to Bracken Hill Fine Foods Ltd. We are registered in the UK under company number 06768446 and with our registered office at West House, Farm, Elvington, York, North Yorkshire, YO41 4AZ. Full contact details can be found here: https://www.brackenhillfinefoods.co.uk/contact/
We are a ‘data controller’ for the purposes of the General Data Protection Regulation (“GDPR”) where we control the purposes for which we process your personal information. We will take all appropriate steps to ensure compliance with the GDPR and all other applicable legislation relating to data protection. [Our VAT number is 827225433.]
We obtain personal information about you (such as your name, address, email address, contact number possible delivery information) when you purchase products from us or contact us to enquire about our services.
We collect information to allow us to fulfil our business obligations to our customers, and to respond to business enquiries. The information in section 3.4 outlines exactly what information we collect, and for what purpose.
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us immediately.
We will not sell or rent your information to third parties. We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.
We also use a number of 3rd party services to help us fulfil our contractual obligations. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance).
We only send your data outside the European Economic Area (“EEA”) where there are appropriate legal safeguards in place. For example, we only use third parties in the US that are certified under the EU-US Privacy Shield Framework (or are working towards certification).
The following information outlines the personal data we collect and for what purpose. Where applicable the information also outlines the 3rd parties the data is processed by or shared with:
By using and browsing the Bracken Hill Fine Foods Ltd website, you consent to cookies being used in accordance with this Policy.
If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.
Any comments you make on these social media platforms must not generally be offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable user of those services.
You have the following rights concerning the information we hold about you, under the General Data Protection Regulation;
You may request a copy of any data we hold about you. Upon request, we will provide all of the personal data we hold on record about you. You may email a request to firstname.lastname@example.org or send a request in writing to:
Bracken Hill Fine Foods Ltd
West House Farm
The accuracy of your information is important to us. If you change any personal data including Company name, customer name, customer, address, customer contact numbers, customer email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
We do not use any personal information for automated decision making or profiling.
We will not keep your personal information longer than is necessary other than for the purposes outlined above and any legal, statutory or regulatory obligations.
Bracken Hill Fine Foods Ltd takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.
You have the right to complain to the Information Commissioner's Office (ICO) which is the supervisory authority in the UK. Their contact details and the procedure can be found at ico.org.uk